Service, warranty & RMA
One process for warranty repairs, dead-on-arrival replacement and spare parts — handled by the same engineering team that built your units.
Hardware faults covered by the warranty period stated on your order confirmation.
Units that fail on arrival are replaced from the next production slot, no repair queue.
Power boards, IO boards, fans and brackets kept for the life of the platform.
How an RMA works
Report
Send the model, serial number and symptom through the form or to your account engineer.
Confirm
We reply within one business day with a case number and the return address.
Return
Ship the unit back; we diagnose within three working days of receipt.
Resolve
Repair or replace, then return with a test report and tracking.
Service levels
Warranty period and terms follow your order confirmation or framework agreement.